Who we are
mobileLIVE is one of the fastest-growing IT Services and Consulting companies in Canada and serves some of the most iconic brands, including Google, Loblaws, Staples, Telus, Bell, Rogers, CIBC, BMO, CMLS, Fossil, Fitbit and more.
Over the last decade, we have achieved 100% client retention and earned more than 20 notable industry recognition. This reflects our reliability in delivering what we promise and the quality we bring to every engagement.
Join our growth-driven culture and help us lead, innovate, and simplify. We are looking for a team members who embody our values:
- Empathetic - we listen, we understand, and are considerate of everyone
- Persevering - we don't give up on challenges or people and go all the way
- Inclusive - we value everyone and their perspectives
- Reliable - we deliver what we promise, and more
- Innovative - we make things better than they were yesterday
The role
We are looking for a highly skilled AI Business Systems Analyst (AI BSA) to join our Financial clients Capital Markets team. This role will play a critical part in enabling AI-driven capabilities across multiple products, with a strong focus on Large Language Models (LLMs), AI-powered chatbots, and intelligent extensions to existing platforms. The successful candidate will act as a bridge between business, product, and technology teams - helping translate AI capabilities into well-defined business and technical requirements, while maintaining a holistic understanding of how AI changes impact downstream systems and products.
You will
AI & Product Enablement
- Act as a product-oriented AI Business Systems Analyst, supporting AI initiatives such as chatbot platforms and AI-based extensions to existing systems (e.g., pricing and ISP/GMP-related initiatives).
- Translate AI use cases into clear, structured business and technical requirements, ensuring alignment across interconnected products.
- Support end-to-end AI initiatives, from ideation through delivery, including prior experience seeing chatbot or AI projects from start to finish.
Requirements & Documentation
- Produce high-quality documentation, including:
- Jira user stories
- Business requirements
- Technical requirements
- Confluence documentation (following established templates after onboarding)
- Ensure documentation reflects both business intent and underlying technical architecture, including APIs and system integrations.
AI & Technical Understanding
- Demonstrate a strong conceptual understanding of:
- Large Language Models (LLMs)
- Natural Language Processing (NLP)
- Differences between rule-based chatbots and LLM-based conversational AI
- Understand AI solution architecture, including:
- Role of LLMs (e.g., OpenAI-based models)
- Vector databases
- Azure databases and APIs
- High-level API request/response patterns and how to document them in user stories
- Apply prompting best practices, including experience using tools such as Microsoft Copilot and GitHub Copilot.
Collaboration & Communication
- Partner closely with Product Owners, BSAs, Engineers, and Architecture teams to ensure AI solutions are well understood and correctly implemented.
- Participate in key in-office discussions and working sessions to build deep product and domain knowledge.
Who you are
- Strong experience as a Business Analyst or Business Systems Analyst, with a focus on documentation excellence.
- Solid understanding of AI concepts, particularly LLMs, chatbots, and AI-driven platforms.
- Prior experience in banking is mandatory; Capital Markets experience is a strong asset.
- Excellent verbal and written communication skills with full professional fluency in English.
- Minimum 4-5 years of Canadian work experience, ensuring strong cultural and organizational fit.
- Exposure to API-heavy environments and distributed system architectures.
- Strong documentation and communication skills
Nice-to-have skills
- Experience working with Capital Markets systems, pricing engines, or trading-related platforms.
- Ability to balance product-owner mindset with sufficient technical depth (not purely functional).
What to expect
Besides Competitive Salary and working for one of Canadas Best Managed and Top 50 Technology Companies, you should expect:
- Purposeful Work: autonomy, resources, and time you need to do what matters for our clients and most importantly - you
- Positive Environment: recognition coupled with a flexible environment that celebrates diversity, inclusivity and encourages everyone to achieve their best
- Growth & Development: opportunities to grow professionally and personally through mentorship, training, and development programs
- Transparency & Trust: direction, purpose, mission, and expectations are never a secret; you will always know where you stand as well as where you are going
- Exclusive Perks: discounts on shopping, the gym, insurance, mobile phone plans, not to mention an office smoothie bar and enough coffee to make you vibrate
- Meaningful Benefits: life happens. You will get health, dental, vision, disability, travel insurance, and much more all covered by us
- Unforgettable Events: team bonding, BBQs, office lunches (pizza, always pizza), gala dinners, and any other excuse to have fun
Inclusion and equal opportunity employment
mobileLIVE is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status, Aboriginal/Native American status, or any other legally-protected factors. Disability-related accommodation during the application process is available upon request.
Are you ready to join the award-winning team and help us accelerate digital transformation?